Return Instructions
Returning your rental is simple and must be initiated within four days of your event unless otherwise agreed upon. Upon receipt of your bundle, take note of how the cameras were packed and be sure to retain all packing materials.
1.) Use the Original Box
Your cameras arrived safely in their original packaging, ensuring their protection. To guarantee they return just as securely, please repack them using the same box and all included packing materials.
2.) Include any unused, wrapped film
If you have unused film purchased from us, simply include it in your return for a full refund. To qualify, film packs must remain sealed in their original, unopened foil wrappers. Please note that only film purchased as “additional” is eligible for return—film included in a predefined bundle is non-refundable.
3.) Affix the return shipping label
Your return label is inside the clear zipper bag. When returning your package, simply affix it directly over the original shipping label.
4.) Seal the package
Tuck the box’s lid flaps and front flap ears inside the slots to ensure a secure closure. Use the pre-cut tape strip provided in the clear zipper bag to seal the box shut. One strip is all you need if the flaps are tucked and locked.
5.) Deliver to the courier
Most packages ship using USPS (The Post Office), but check the return label and deliver to the indicated courier. Find USPS locations here.