Problem: No photo is taken when the shutter button is pressed and the LED light is not lit
Solution: Reseat or install batteries

Our cameras ship with batteries installed and tested, ready-to-shoot. In shipment, however, it is possible for the batteries to be knocked loose enough to affect operation. If the LED light on the front of your Instax camera does not light up, the batteries need to be reseated. Open the battery compartment door by sliding it. If batteries are installed, reseat them by removing them and placing them back in. if batteries are not installed (perhaps a guest removed them but did not replace them), install the supplied spare batteries in the indicated orientation. Reinstall the battery compartment door.

Please note that many of our Instax cameras will ship with a small piece of tape on the edge of the battery door to help keep it secured during shipping. This tape may be easily peeled back for battery bay access.

Problem: Film cartridge will not fit in the camera or the film door will not close
Solution: You're putting it in the wrong direction: Flip the film pack around

Instax film packs will slide right in with no force or flexing. After removing the foil wrapper from the film pack, open the film bay door and discard the empty film cartridge. Place the new film pack with the yellow indicator facing you and oriented at the top right of the bay, lining up with the yellow indicator on the camera itself. If there is no yellow indicator visible, you need to flip the film cartridge over. if the yellow indicators are not lined up, you need to rotate the film pack 180-degrees.